Yes, we hold a licence from Islington Council for our premises.  We are fully insured through PetPlan.

Yes, we require owners and their dogs to come to our centre for a visit prior to booking, as it’s important to us to assess new dogs’ temperaments.

For day care and dog walking: We take payment monthly via variable direct debit. You will be provided with full details and our direct debit mandate form in time for your first booking with us.

For dog training: We also use variable direct debit and you will be invoiced on two occasions for each booking: a 50% deposit to secure your booking, and the remaining 50% two days before your booking starts. We will need to receive your final payment by the day before your booking to ensure it goes ahead.

We don’t need owners to be home to carry out our services, but we will need access to their homes for dog walking and, if they request it, day care pickup/drop off.  In these cases, we’ll need keys to your home and/or all necessary lock box and security system codes.

For day care and dog walking: We need clients to cancel with at least 48 hours’ notice (the cutoff time being 9am for day care and 11am for dog walking) in order to avoid being charged.  Otherwise, full charges will apply.  Cancellations need to be made via your account calendar on our booking system by deleting the date in question; we can’t accept notice in any other way.

For dog training: Within 28 days or more of your booking, you can cancel and receive your 50% deposit back, or, if you can no longer attend the original booking in its entirety, we’ll work with you to reschedule. Within 7 days of your booking, your deposit becomes nonrefundable but we’ll work with you to reschedule if you cannot attend the original booking in its entirety. Within 2 days of your booking, we cannot permit refunds or reschedules and will invoice you for the remaining 50% of your booking. This invoice will need to be paid by the day before the booking in order for your booking to go ahead and once paid will be nonrefundable. If you have booked our day training and socialisation package, this is offered for 5 consecutive days, Monday to Friday, with the Monday being considered the booking date in relation to our cancellation/reschedule policy. If your dog cannot attend the booking in its entirety, we would recommend rescheduling (subject to our policy above). If your dog attends only part of the booking, we cannot provide any refunds or reschedules for the missed day(s). To notify us regarding any dog training cancellations or reschedules, please email us at [email protected] and include in your message your name, your dog’s name, and the date and service your email is regarding.

Dogs have always been pack animals.  They need time with their own kind in keeping with their primal roots.  Walking in groups builds dogs’ social skills and sense of community.  Rest assured that we do not walk more dogs than we can handle, as we walk no more than four at a time, and dogs are always walked on lead.

We schedule a free consultation at our premises with each new client before accepting their booking to ensure each dog meets our entrance criteria. Meeting new dogs ahead of time helps us determine if they are well socialised.

We’ll just need your dog’s lead, as we are fully stocked with the other things dogs need.  If your dog needs to eat while in our care, please send along their food in a labeled container with feeding instructions.

Unfortunately we cannot book dogs to stay at our centre overnight.  We also do not offer dog walking or day care on weekends or bank holidays.

In the unlikely event of an emergency, we will contact our registered veterinarian for their advice and keep you informed about your dog’s condition.  We always defer to the judgment of a veterinarian in any situation involving our clients’ dogs.

For day care and dog walking: We can only guarantee availability when clients book at least one weekly repeating weekday (Monday to Friday). When you initially enquire, we’ll let you know our current regular availability. We’re happy to take ad hoc bookings subject to our availability, but please note that this usually depends on cancellations made by other clients, so we can’t guarantee when or if we’ll be able to accommodate ad hoc requests.

For dog training: We take bookings by appointment only after you get in touch with us. We require a 50% deposit upfront to secure your booking. You’ll need to pay your deposit within 2 days of receiving your invoice. If payment is not received within this period you will need to check our availability with us again if you’d like to secure the same booking later. Once your deposit is paid, we will invoice you for the remaining 50% of your booking 2 days before it starts. We will need to receive this final payment by the day before your booking in order for it to go ahead, and once the final payment is made it will be nonrefundable.