Yes, we hold a license from Islington Council for each of our premises. We are fully insured through PetPlan.
Yes, we require owners and their dogs to come to one of our centres for a visit prior to booking, as it’s important to us to assess new dogs’ temperaments.
We take payment monthly via direct debit. You will be provided with full details and our direct debit mandate form in time for your first booking with us.
We don’t need owners to be home to carry out our services, but we will need access to their homes for dog walking and, if they request it, day care pickup/drop off. In these cases, we’ll need keys to your home and/or all necessary lock box and security system codes.
We need clients to cancel with at least 48 hours’ notice (the cutoff time being 9am for day care and 11am for dog walking) in order to avoid being charged. Otherwise, full charges will apply. Cancellations need to be made via your account calendar on our booking system by deleting the date in question; we can’t accept notice in any other way. Thank you for understanding.
Dogs have always been pack animals. They need time with their own kind in keeping with their primal roots. Walking in groups builds dogs’ social skills and sense of community. Rest assured that we do not walk more dogs than we can handle, as we walk no more than four at a time, and dogs are always walked on lead.
We schedule a free consultation at our premises with each new client before accepting their booking to ensure each dog meets our entrance criteria. Meeting new dogs ahead of time helps us determine if they are well socialised.
We’ll just need your dog’s lead, as we are fully stocked with the other things dogs need. If your dog needs to eat while in our care, please send along their food with feeding instructions.
Unfortunately we cannot book dogs to stay at our centres overnight. We also do not offer dog walking or day care on weekends or bank holidays.
In the unlikely event of an emergency, we will contact our registered veterinarian for their advice and keep you informed about your dog’s condition. We always defer to the judgment of a veterinarian in any situation involving our clients’ dogs.